Digilocker Terms & Conditions — Read Before You Play

1. General Rules & Introduction

These Terms and Conditions form a legal agreement between Digilocker and its users. By accessing the digilocker.best website or mobile app, you confirm that you have read and accepted these terms.

Digilocker is an online gaming and Sports Betting platform. We provide casino games, Sports Betting, lottery, and a wide variety of gaming entertainment for users in Bangladesh.

• Digilocker services are available to users aged 18 and above only.
• It is your responsibility to be aware of and comply with the local laws of your country before using the platform.
• Digilocker reserves the right to decline any account registration application.
• All content, designs, and software on the platform are the intellectual property of Digilocker.

2. Account Rules

All information you provide when registering an account with Digilocker must be accurate and truthful. Accounts created with false information may be closed at any time and balances may be forfeited.

Each individual may hold only one account. Any attempt to create multiple accounts using the same phone number, email address, payment method, or device will result in all associated accounts being closed.

• Keep your account password confidential — never share it with anyone.
• You may not allow anyone else to access or use your account.
• To update your account information, please contact our support team.
• A copy of your National ID or passport may be requested for KYC (Know Your Customer) verification.
• Withdrawals may be held if verification has not been completed.

3. Deposits & Withdrawals

Deposits at Digilocker can be made via bKash, Nagad, Rocket, and bank transfer. Each payment method has its own limits, which are displayed on the payment page.

Withdrawal requests are typically processed within 15 to 60 minutes. However, processing may take longer if KYC verification is pending or unusual activity is suspected.

• Withdrawals can only be made to a payment account registered in your own name.
• Bonus balance cannot be withdrawn directly — wagering requirements must be met first.
• Digilocker does not charge any deposit fees. However, your bank or MFS provider may apply their own charges.
• Your daily withdrawal limit depends on your account level.

4. Bonus & Promotion Terms

Digilocker offers a range of bonuses — welcome bonus, reload bonus, free spins, cashback, and special Eid bonuses. Each bonus has its own terms, which are displayed at the time of claiming.

What is a Wagering Requirement? For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳1,000 × 20 = ৳20,000 in bets before you can withdraw the bonus balance.

• Bonuses generally expire within 7 to 30 days.
• Any unused bonus expires and is automatically removed at the end of its validity period.
• Some games contribute 100% towards wagering requirements, while others contribute less — full details are available on the bonus page.
• Multiple bonuses cannot be active at the same time.
• Digilocker reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is detected, the bonus and any associated winnings may be forfeited.

5. Sports Betting Rules

Digilocker offers pre-match and live betting markets across a range of sports, including cricket, football, tennis, and badminton. Always review the odds carefully before confirming a bet — once confirmed, it cannot be cancelled.

• If a match is cancelled, the stake for that bet will be refunded.
• If a match in an accumulator bet is cancelled, it is counted as a "push" and the remaining matches are used to settle the bet.
• If a technical error is detected in the odds, Digilocker reserves the right to void the affected bet.
• Digilocker is not liable for bet delays in live betting caused by network issues.
• Accounts showing suspicious betting patterns (such as an unusually high volume of bets placed simultaneously) may be placed under review.

6. Casino Games Rules

All casino games on Digilocker are powered by third-party technology providers. These games use Random Number Generator (RNG) technology, which is regularly audited by international testing agencies.

The RTP (Return to Player) for each slots game is displayed on the game's page. RTP represents the average return over the long term — it is a mathematical average, not a guarantee.

• If your internet connection drops during a game, the outcome is recorded and stored in the server logs.
• If a game is cancelled due to a technical issue, the bet amount will be refunded.
• In Live Casino, the dealer's decision is final.
• Using game strategies involving external software is strictly prohibited.

7. Responsible Gaming Policy

Digilocker believes gaming should be a source of entertainment — not addiction. That is why we treat responsible gaming not merely as a rule, but as a genuine commitment.

• Deposit Limit: You can set a daily, weekly, or monthly deposit limit.
• Betting Limit: You can set a maximum stake amount for each individual bet.
• Session Limit: You can set a time limit on how long you play each session.
• Self-Exclusion: You can suspend your account for a specified period of time.
• Reality Check: Periodic reminders showing how long your account has been active during the current session.

To learn more about our responsible gaming tools, visit our Responsible Gaming View the page.

8. Privacy & Data Protection

Digilocker keeps your personal information strictly secure. Details provided at registration are used solely for account management, KYC verification, and compliance with applicable legal obligations.

• Your data is never sold to third parties.
• Payment information is secured with SSL encryption.
• Digilocker may be required to disclose information under government or legal directives.

For more details, visit our Privacy Policy View the page.

9. Policy on Changes to Terms

Digilocker reserves the right to update these Terms & Conditions at any time. Minor changes will be notified via a notice on the website. For major changes, registered users will be informed by email at least 7 days in advance.

• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may close your account and withdraw your remaining balance.

10. Contact & Dispute Resolution

If you have any issues or complaints, please reach out to us first via live chat or email. We typically resolve all complaints within 48 hours.

• Email: support@digilocker.best
• Live Chat: 24/7 Bangla Support
• Once a complaint is submitted, Digilocker will investigate and communicate a final decision.