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Digilocker Responsible Gaming — Build Safe & Healthy Gaming Habits

Gaming is meant to be fun — not a source of stress. Responsible gaming at Digilocker isn't just a policy; it's our genuine commitment to our members. Know your limits, use the tools available, and play with a smile.

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Self-exclusion
Deposit limit
Session timer
Loss Limit
Reality Check
Bangla Support
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Gaming is for entertainment only — don't treat it as a source of income
Online gaming and betting are entertainment activities. There are no guaranteed wins, and chasing losses with bigger bets is dangerous. Set a budget before you play on Digilocker and stick to it. If something feels wrong, contact our support team right away.
Protection Tools

Digilocker's responsible gaming tools

These tools are in your hands — activate or adjust them at any time

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Deposit limit
Set a cap on how much you deposit daily, weekly, or monthly. Once the limit is reached, no further deposits can be made for that period.
  • Go to account settings
  • Choose "Responsible Play"
  • Set an amount and a time period
  • Reducing limits takes effect immediately
Takes effect immediately
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Loss Limit
Set the maximum amount you are willing to lose within a given period. If that limit is reached, your session ends automatically.
  • Set your daily / weekly loss limit
  • You'll receive an alert when you reach your limit
  • Cannot be exceeded
Financial protection
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Session timer
Set a time limit for how long you play in a single session. You will receive a reminder when the time is up and your session will stop.
  • Can be set from 30 minutes to 8 hours
  • Alert 10 minutes before your time is up
  • 30-minute wait to extend your time
Time Control
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Reality Check
At set intervals, a message will appear on screen showing how long you have been playing and your total winnings or losses.
  • Set it every 15, 30, or 60 minutes
  • Make decisions based on your stats
  • You can turn it off from there whenever you like
Raises Awareness
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Self-exclusion
Completely lock your account for a set period. During this time you won't be able to log in or receive any marketing messages.
  • Choose anywhere from 7 days to 5 years
  • Takes effect immediately once activated
  • Cannot be unlocked before the expiry date
  • Permanent closure is also available
The strongest protection available
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Take a Break Feature
If you don't want a full exclusion, you can take a short break — anywhere from 24 hours to 6 weeks. Your account will be inactive during this period.
  • Select the "Break" option from settings
  • Choose a duration
  • Activates automatically when the period ends
Temporary break
Our Approach

Digilocker's Approach to Responsible Gaming

Every day, millions of people enjoy themselves on Digilocker. The vast majority play in moderation, within a set budget, and have a great time doing it. But we also know that for some people, gaming can occasionally spiral out of control. That is not a personal weakness — it is a real risk that can exist on any platform.

Digilocker's responsible gaming policy exists for a clear reason — not simply to meet legal obligations, but to genuinely protect our members from harm. We believe that a member who plays in a healthy way will stay on our platform long-term, and that is good for us too. Responsible gaming is therefore not just an ethical duty — it is part of our core business philosophy.

What healthy gaming habits look like

Healthy gaming means keeping it fun, not letting it become a burden. A few simple habits can ensure your Digilocker experience stays positive every time:

  • Set your budget in advance: Decide in advance how much you're willing to spend on gaming each week or month. Think of that budget as an "entertainment expense" — just like a movie ticket or a restaurant bill.
  • Don't chase your losses: Chasing losses by placing more bets to win back money you have lost is the most dangerous habit of all. Every game is independent — it has no connection to what happened before.
  • Keep track of your time: Time flies when you're in a game — before you know it, hours have passed. Keep your session timer on and take a break after a set period.
  • Be aware of your state of mind before you play: It's best to avoid gaming when you're feeling down, angry, or under the influence. Your judgment is impaired in these states, and the risk of losing more increases.
  • Make time for family and friends: If gaming starts to affect your personal relationships or professional life, that's a warning sign.
  • Set aside your winnings: After a big win, withdraw the money instead of betting it again. Hold on to the joy of winning.

Gaming addiction — a very real risk

Gaming addiction, or "gambling disorder," is a recognized mental health condition worldwide. It isn't a matter of weak willpower — it's a change in how the brain's reward system works. Research shows that only a small fraction of regular players develop this condition, but for those who do, the consequences can be serious.

Digilocker believes it's better to bring these issues to light rather than keep them hidden. That's exactly why our tools exist — so any member who recognises a problem can take immediate action on their own.

Keep in mind: Using responsible gaming tools is not a sign of weakness — it is a smart way to take care of yourself. Thousands of Digilocker members use these tools regularly.

Information for family members

Concerned that someone in your family may have a gaming problem? Start by talking to them directly — without anger or accusations, just express your concern. If you'd like to help them further, reach out to Digilocker's support team — we can review the situation and take steps to protect the account.

Emergency support: If gaming is causing you stress or financial difficulty, don't wait — reach out to us at support@digilocker.best. Our support team is available 24/7.
Warning Signs

Watch out for these signs

If you notice any of these signs in yourself or someone close to you, take action immediately

Spending beyond your budget
You keep telling yourself "just one more" but you are consistently going over budget — that is a clear warning sign.
Chasing Losses
Placing more bets to "win back" lost money only makes the damage worse.
Losing track of time
You sit down to play and hours slip by without realizing it — other responsibilities start to suffer.
Relationship strain
Family or friends are complaining about your gaming — your social life is suffering.
Hiding your gaming activity
Hiding your gaming from family or loved ones is a warning sign.
Playing more when you are feeling low
Turning to gaming to escape loneliness, anxiety, or low mood — this is the path to addiction.
Take action the moment you notice any one of the signs above in yourself
Activate the Digilocker self-exclusion tool or contact our support team directly — no judgment, just help.
Get Support
Check for yourself

Are my gaming habits healthy?

Think through the questions below — answer them honestly

Question 01 In the past month, have you spent more than your intended budget?
Question 02 After a loss, do you ever think "just a little more and I'll win it back"?
Question 03 Is gaming affecting your work, studies, or time with family?
Question 04 Do you hide your gaming from family or downplay how much you play?
Question 05 Do you feel uncomfortable or anxious when you are unable to play?
Question 06 Do you find yourself more afraid of losing than excited about winning?
Understand the odds: If one or two answers are "Yes" — stay cautious and activate a deposit limit. Three or more "Yes" answers mean you should use Digilocker's self-exclusion and talk to someone you trust. All "No"? Great — but keep the tools active for your own protection.
Our commitment

What Digilocker Does for Responsible Gaming

Beyond tools, we actively work to foster a safe gaming environment

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Age verification is mandatory
Date of birth is verified at registration. If age is not reconfirmed via national ID during the KYC process, withdrawals will remain on hold.
18+ only
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Automated Risk Detection
Digilocker's system automatically detects unusual gaming patterns and sends direct support messages to members who may be at risk.
Technical safeguards
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Awareness Messaging
A responsible gaming reminder is shown on every game page. Prompts to take a break appear on screen during long sessions.
Always reminding you
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Awareness Training
Digilocker's support team receives specialist training to identify signs of gaming addiction and respond with care and sensitivity.
Trained Team
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Honesty in Advertising
No Digilocker ad or promotion portrays gaming as a source of income. We never make false promises of "guaranteed wins."
Honest Advertising Policy
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Support in Bangla
You can speak to our support team about gaming concerns in Bangla. No judgment — just support.
24/7 in Bangla
Our pledge

The promises we keep

Digilocker goes beyond simply providing tools — we actively work to build a safe gaming environment. These commitments guide every decision we make.

Support email
support@digilocker.best
Live chat support
Available in Bangla 24/7
Response time
Usually within 5 minutes
Proactively supporting at-risk members
We do not wait for complaints — if our system detects patterns in a member's gaming behaviour that suggest risk, we proactively reach out.
Respecting Self-Exclusion
Once a member activates self-exclusion, no promotional messages are sent to them before the period ends — no exceptions.
Continuously Improving Responsible Gaming Tools
Every year, we review our tools and add new features. Member feedback plays a direct role in shaping these improvements.
Zero tolerance for underage access
If an account belonging to someone under 18 is identified, it is closed immediately and any remaining balance is refunded.
Clear communication in Bangla
All responsible gaming information, warnings, and tools are available in Bangla — no need to know English.
Budget Planning

What a healthy monthly gaming budget might look like

For illustration only — set limits based on your own income and circumstances

Entertainment budget (total)ā§ģ 3,000
Gaming Allowance (30% of entertainment budget)ā§ģ 900
Weekly limit (25% of monthly)ā§ģ 225
Daily Session Budgetā§ģ 30–50
The rule is simple: Never let your gaming budget exceed 30% of your monthly entertainment allowance. Don't use money set aside for bills, food, or emergencies. Use Digilocker's deposit limit tool to lock in this budget.

Frequently Asked Questions

Frequently asked questions about age limits and KYC verification

No, they cannot. Creating an account on Digilocker requires you to be at least 18 years old — this is one of our strictest rules. Date of birth is collected at registration, and anyone under 18 is blocked by the system immediately. Age is then confirmed again during KYC verification using a National ID or passport. Since Bangladesh does not issue National IDs to those under 18, underage users are also blocked at the KYC stage. If a minor creates an account using false information and is later identified, the account is closed immediately and any balance is returned. If you become aware that someone in your household who is a minor is using Digilocker, please contact us at support@digilocker.best — we will act straight away.

KYC (Know Your Customer) verification is typically triggered at your first withdrawal request or when transactions exceed a certain threshold. It exists to prevent money laundering and confirm age — it is a standard part of international financial regulations. The required documents are as follows. First, proof of identity: a photo of both sides of your National ID (NID) or the photo page of your passport. Second, proof of address (in some cases): a utility bill, bank statement, or other official document showing your name and address. Third, a selfie in some instances: you may be asked to take a selfie holding your document to confirm you are the rightful owner. To submit your documents, contact the support team via live chat or email — they will send you a secure upload link. Verification is usually completed within 24 to 48 hours. Once verified, future withdrawal requests will be processed more quickly.

Play responsibly — keep it enjoyable

Register with Digilocker and activate the tools from day one. Set your own limits — we are here to support you.

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