This is a common concern — especially when a cricket or football match is interrupted by rain or other reasons. Digilocker has specific rules for handling these situations:
- If the match is completely cancelled: The full stake is returned to your main balance. Refunds are typically processed within 30 minutes to 2 hours of the cancellation announcement.
- If suspended mid-match: Bets are settled based on the "official result" as declared by the relevant international sports governing body. For example, in cricket, if the result is determined by the Duckworth-Lewis method, that result stands as final.
- If the required overs/periods are not completed: Some bet types require a minimum number of overs or a half to be completed — if that condition isn't met, the bet is voided and your stake is refunded.
- Live Betting (In-Play): Settlement of in-play bets depends on how much of the match was played and which market the bet was placed on. Full rules are available on each game's page.
Digilocker supports the most popular local payment methods to make things easy for Bangladeshi users. The following options are currently available:
- bKash: Bangladesh's most popular mobile banking service. Deposits sent to a personal or merchant number are credited to your balance within 5–15 minutes.
- Nagad: Bangladesh Post Office's digital financial service — works at the same speed. Both deposits and withdrawals are supported.
- Rocket (DBBL): Dutch-Bangla Bank's mobile banking service is also accepted.
- Bank Transfer: Online transfers from major commercial banks are supported — however, processing may take 1–3 business days.
Digilocker's referral program is straightforward — but it's not enough for your friend to just sign up. They also need to make a deposit:
- Step 1 — Get your referral link: Go to the "Refer" section in your profile — you'll find your unique referral link or code there.
- Step 2 — Share with a Friend: Share the link or code with your friend via WhatsApp, Facebook, or SMS.
- Step 3 — Get your friend to register: A referral is complete once your friend registers using your link and makes a first deposit of at least ৳500.
- Prizes: Your bonus will be credited to your balance within 24 hours of your friend's first deposit being confirmed. You may also earn additional commission based on your friend's net winnings during their first month.
- No limits: The more friends you bring, the more you earn — there's no cap on the number of referrals.
This is a question we get a lot about withdrawals — here's a full breakdown:
- Minimum withdrawal: Mobile Banking (bKash, Nagad, Rocket) — ৳300. Bank Transfer — ৳1,000.
- Maximum Withdrawal: The daily limit is generally up to ৳50,000. VIP members have higher limits. The monthly maximum depends on your account's verification level.
- Handling charge: Mobile banking deposits typically carry no handling fee — however, your mobile banking provider's receiving charges may apply.
- Processing Time: Mobile banking — typically 15 minutes to 2 hours. Bank transfer — 1–3 business days.
- Without KYC: KYC verification is required for your first withdrawal — submit a photo of your NID or passport. Subsequent withdrawals will be processed faster after that.
An account can be locked for several reasons, and each requires a different solution:
- Consecutive incorrect passwords: After 5–8 incorrect password attempts, your account will be temporarily locked for 30 minutes. Once that period is over, try again or reset your password.
- Suspicious Activity: If the system detects unusual login activity or transactions, your account will be locked as a security measure. You'll receive an email notification with instructions on what to do next.
- Rule Violations: If multiple accounts or rule violations are confirmed, the account may be permanently restricted.
- Self-Exclusion: If you have self-excluded using our responsible gaming tools, your account cannot be reopened before the exclusion period ends.
- Try resetting your password first — click "Forgot Password?" on the login page.
- If that doesn't work, email support@digilocker.best with your registered name, mobile number, and NID details.
- You can also reach us directly via live chat — once your identity is verified, we'll resolve your issue promptly.
Digilocker regularly runs tournaments and leaderboard competitions — easy to join, even for new players:
- Eligibility Rules: Most tournaments are opt-in — go to the Bonuses section and click the "Join" button next to any active tournament. Some tournaments are automatically open to all members.
- Points calculation: Points accumulate by placing bets at or above the minimum amount on eligible games. Bonus points may be awarded for hitting high multipliers, landing consecutive wins, or triggering special features.
- Leaderboard: Track your ranking in real time. Prize tiers vary by competition — covering the top 10, 20, or 50 players depending on the tournament.
- Reward Distribution: Tournament prizes are credited to your balance as a bonus or cash within 24–48 hours of the tournament ending. Email and SMS notifications will be sent.
- Minimum Bet: Each tournament has a minimum bet amount required for points to count — typically between ৳20 and ৳100. The exact amount is clearly stated on the tournament page.
One of Digilocker's biggest advantages is how little it takes to get started:
- Mobile Banking (bKash, Nagad, Rocket): Minimum deposit is ৳100 — enough to place bets across a wide range of slots and Sports Betting markets.
- Bank Transfer: Minimum ৳500 — this limit is set to account for bank processing costs.
- To claim your welcome bonus: Activating a bonus typically requires a minimum first deposit of ৳500 — though this threshold may change during specific promotions. Current terms Bonuses Page See.
- Daily maximum deposit: Generally up to ৳2,00,000. For higher amounts, please contact support.
- Deposit Without Bonus: You can deposit any amount without activating a bonus offer — funds go straight to your main balance.